When I encountered a bad network issue, I had little idea of a shady lesson behind it’s façade ….. True by the definition of customer delight, the network service provider promptly investigated and offered to replace the existing router with a new one, resolution felt comforting and uncomplicated. However what…

As the pandemic is receding, byproducts of change caused by it are beginning to define new norms including model of employment. There is a raging debate on “Moonlighting” or the side-hustle, especially in India. Views are sharply divided, some view it through the lens of ethics, while others view it…

Recently I came across Khaby Lame a very popular video maker on Instagram reels and TikTok. He has a unique concept of demonstrating how tasks can be performed with ease, he contrasts the same task, with others who perform it as if it’s a very tedious one. I wished I…

COVID-19 pandemic has caused many changes to every aspect of the economy and large scale disruption for every organization. While each organization is dealing with the change by applying innovative solutions, I observe many are using Games for Change. For instance, as I write this blog, a large Technology Services…

Almost at the start of my career, I was gifted a best seller, titled “What They Don’t Teach You at Harvard Business School” by Mark H. McCormack. I browsed through it, then did not read, since it’s title prompted me to discover and learn through real experiences. …

Before first book was published, becoming an author was something that was only in dreams, so the day I received authors copy of my first book, I was simply ecstatic. …

Isn’t it surprising that just a few months ago, significance of data privacy and information security was the topic of global attention and GDPR like laws came into being. COVID-19 pandemic however forced in diverting attention to data sharing culture. Coronavirus also created humungous amount of new data especially the…

I must admit, it took weeks before accepting that a change has occurred and current reality is not a nightmare but indeed, a reality. Growing-up with euphoric potency of science and technology, that had man visit moon, transplant organs and create autonomous machines, I couldn’t have imagined, a virus to…

People are at the core, be it the beneficiaries of the intended outcome of transformation for example; customers, decision makers, end users OR those who are impacted and need to work for producing outcome[s] of the transformation for example; workers whose skills are likely to become redundant. …